Disclaimer

Frequently Asked Questions

Q: How do I qualify for the 2 dogs under 30 lbs discount?
A: Both dogs must weigh under 30 lbs to qualify. If either dog is 30 lbs or more, you’ll receive the 2 dogs 30 lbs and over discount instead.

Q: Do both dogs have to stay in the same kennel for the 2 dog discount?
A: Yes, to qualify for any 2 dog discount, both dogs must share the same XXL kennel for the duration of their stay.

Q: Do all dogs sleep inside?
A: Yes! All dogs sleep indoors in our temperature-controlled dog house, no matter what service they’re here for.

Q: Are there any restrictions on drop-off or pick-up times?
A: Not at all. You’re welcome to drop off or pick up your dog anytime during our open hours.

Q: Are you insured and monitored?
A: Yes, we are fully insured and monitored 24/7 for your peace of mind.

Q: Is a veterinarian available if needed?
A: Absolutely. We have a licensed veterinarian on call 24/7.

Q: Do I need to bring my dog’s food?
A: Yes, please bring your dog’s food unless they’re on Victor Pet Food, which we provide.

Q: Can I bring my dog’s toys, bedding, or blankets?
A: Yes, those items are completely optional. Bring anything that will help your pup feel at home.

Q: Will my dog play alone or with others?
A: If necessary, your dog may play alone. All first-time guests are temperament tested to ensure they’re placed in the safest environment.

Q: Does my dog need to be spayed or neutered?
A: No, it’s not required, but we do ask that dogs are not in heat when they arrive.

Q: What if my dog has special needs?
A: We’re happy to help. Just let us know what your pet needs and we’ll make arrangements.

Q: Are vaccinations required?
A: Yes, all pets must have up-to-date shot records before boarding, daycare, or training.

Q: How big is the play area?
A: We have a large yard divided into spacious fenced sections—the largest in the area—for plenty of safe, active play.

Q: Is the yard clean and safe?
A: Yes, we use turf and the yard is regularly cleaned and sprayed to maintain a safe, hygienic environment.

Q: Do you offer limited or timed play sessions?
A: No timed play sessions here! We offer unlimited playtime during open hours.

Q: Will my dog get to socialize?
A: Definitely! Your dog will have the chance to make plenty of new friends—and reconnect with old ones every time they return.

Training

Unfortunately not all dogs are able to form into what the owners might have in mind. In this case, we call to notify the owner of the situation. Before calling and notifying the owner, know that we have tried relentlessly to fulfill the desired outcome and it is just not going to happen. The dog will be returned to its owner and only be charged 25% of the package price for that month, this covers equipment/food/stay/time. This is very rare(<5%) but it is a possibility and this is the closest guarantee we can provide. All trainers have trained with Curly for a minimum of four months prior to them taking on their own dogs. Even after trainers have completed their four months, training sessions and training dogs are closely followed by Curly himself. The trainers and Curly collaborate multiple times during the training dogs stay. We also switch out trainers randomly throughout their course to make sure they are performing the commands to different tone of voices, this has proven to make the transition to home a lot smoother.

Payment Cycle

A month = 4 weeks/28 days. Time starts the day the dog is dropped off. All training package fees are due upon drop off and held until the dog has completed the month.

Aggression

We have ZERO tolerance policy for aggressive behavior towards any humans and the dog will be returned immediately at the owner’s expense and the owner is responsible for 25% of the package price for that month.

Dogs that are aggressive towards other dogs will still be able to attend but will be isolated in their own play area and living quarters. We will work on aggressive behavior towards other dogs, but most of the time that is the dog’s natural personality and just enjoys its personal space.

These rules/policies are enforced to not only keep the staff safe but to keep other four-legged family members safe as well. The environment at Curly’s Top Dog is a fun and learning time and I (Curly) tend to keep it that way.

In the Case of Injury

Freak accidents do occur and we want every owner aware that we do not cause injuries to dogs in any of our training, boarding, daycare, transportation, and/or grooming. Dogs in our care are treated just like our own four-legged-family members, they also stay and play where our own dogs do. But, especially with hunting dogs, injuries could occur from jumping, heart defects, illnesses, heat, stress, etc. We are not responsible for any illness, injury, or death that may occur. Curly holds a Bachelor’s in Science of Nursing and has a Veterinarian on call 24/7 for any questions or concerns so we can efficiently train and care for your dog all at the same time.

Vaccination Requirements

In order to keep all dogs here safe and healthy, all shots and vaccines are required to be up-to-date prior to arrival. Please provide a shot record from the veterinarian you use.

Shots that have to be up-to-date:

Canine Annuals
Bordetella (kennel cough)
Flea/Tick/Heartworm prevention
Rabies

*We accept flea collars as a preventative measure but hold no responsibility for it.*

Membership Terms & Conditions

All of our membership plans are based on a 12-month agreement and are designed to offer maximum value for our loyal clients. Please review the following terms before enrolling:

Annual Contract Commitment
Memberships are billed monthly but require a 12-month commitment from the date of purchase.

Upgrading Your Membership
Members are welcome to upgrade their plan at any time. The 12-month contract will reset from the date of the new membership purchase.

Early Termination Policy
Early cancellation of a membership contract is only permitted under the following conditions:
- A termination fee equal to the remaining balance of the contract will be applied if canceled without cause.
- We reserve the right to approve or initiate early termination at our discretion.

Acceptable Reasons for Early Cancellation Without Penalty:
- Loss of pet (death)
- Terminal illness diagnosis with veterinarian documentation